Updating your mobile number on your Emirates ID is important for receiving important notifications. Many residents in the UAE wonder how they can easily make this update. In this guide, we’ll walk you through the steps for changing your mobile number in your Emirates ID using different methods available through ICP UAE services.

Related article ( How To Update Emirates Id In Etisalat Quick Guide 2025)

You may Also Like to Read About the Emirates id status check.

Why Use the ICP UAE Portal?

In the UAE, all services related to Emirates ID are accessible through the ICP UAE website, the official portal of the UAE government. The portal provides all updates regarding Emirates ID, and it’s also available as a mobile app on the Google Play Store and Apple App Store, making it convenient to access services on the go.

If you haven’t already, download and install the ICP UAE mobile app on your device as it provides an efficient way to manage your Emirates ID details, including updating your mobile number.

Quick Guide 2025: How to Change Your Mobile Number on Emirates ID

Before starting the process, make sure:

1. You have the ICP UAE mobile app installed on your device.
2. You’re registered on the app. If not, you can log in using UAE PASS, a secure digital ID for residents.

Note: This process only applies if you’ve recently applied for a new Emirates ID.

Step 1: Open the ICP UAE Application

1. Enable Mobile Data: Ensure your internet connection is active as this process cannot be completed offline.
2. Launch the ICP UAE App: Open the app, where you’ll see the login screen. You can log in either using UAE PASS or your ICP UAE account details.

Image 1 Guidelines: A screenshot of the ICP UAE app login screen, showing options for logging in with UAE PASS or ICP account credentials.

If you choose to log in with UAE PASS, you’ll receive an OTP on your registered mobile number. Enter the OTP, followed by your UAE PASS PIN, to access the app.

Step 2: Update Personal Information

Once you’re logged in:

1. Go to the main screen of the ICP UAE app.
2. Tap the three dots in the top right corner to access additional options.

Image 2 Guidelines: A screenshot highlighting the three-dot menu icon on the ICP UAE app.

3. In the menu, select Service Card from the list. If you have trouble finding this, refer to the image provided.

Image 2 Guidelines: A screenshot of the “Service Card” option, marked with a red box for easy identification.

4. On the next page, scroll down and tap Update Info to continue to the mobile number update section.

Image 2 Guidelines: A screenshot that highlights the “Update Info” option in the app.

5. Tap Start Service to begin updating your information.

Step 3: Update Your Mobile Number

1. On the information page, scroll down until you see the current mobile number listed.
2. Enter your new mobile number in the designated field and tap Send OTP.
3. Once you receive the OTP on your new number, enter it in the app to verify.

Image 3 Guidelines: A screenshot of the mobile number input section, with instructions on where to enter the new number.

After entering the OTP, your new mobile number will be successfully updated in your Emirates ID profile. If any fee is required for the update, complete the payment to finalize the change.

Alternative Method: Updating Mobile Number through ICP SMART SERVICES

If you prefer using the ICP SMART SERVICES website for this update, follow these steps:

1. Open the ICP SMART SERVICES Website: Search for “ICP SMART SERVICES” on Google and click the official link (avoid any ads). You can also access it directly here.
2. On the website’s main menu, click Public Services. Then, select More Services from the options.

Image 4 Guidelines: A screenshot showing the “Public Services” and “More Services” options.

3. In the list of available services, look for Other Services – Personal Information – Update. If it’s hard to find, use the search bar at the top to locate “Personal Information Update.”

Image 5 Guidelines: A marking where to search for “Personal Information Update” on the ICP SMART SERVICES page.

4. Click Start Service to access the update form. Fill in the necessary information, ensuring accuracy to match your official documents.
5. Enter your new mobile number, request an OTP, and enter it to confirm the change.

Image 5 Guidelines: A screenshot of the mobile number update field in the ICP SMART SERVICES form.

6. If a fee is required, complete the payment to finalize the update. Your changes will take effect shortly after payment.

Frequently Asked Questions (FAQs)

1. How can I check if my mobile number has been updated?
   You can log in to the ICP UAE app or website to view your updated details.
2. Do I need to pay for updating my mobile number?
   Fees may apply, depending on the service. You’ll see any charges during the update process.
3. What if I can’t access my old mobile number for OTP verification?
   Contact ICP UAE support for assistance if you’re unable to receive OTPs on your old number.
4. Is it mandatory to use UAE PASS?
   No, but UAE PASS offers a secure and quick way to log in without creating separate ICP account details.

By following this guide, you can easily update your mobile number in your Emirates ID and avoid missed notifications or delays. If you encounter any issues, you can reach out to ICP UAE customer support for assistance.